0-0 Objectives and Sequences
1-0 An Introduction to Culture
1-1 What is Culture?
1-2 The Iceberg Model of Culture
1-3 Exploring Personal, Cultural, and Universal Dimensions
1-4 The Multicultural Self
2-0 Expanding our Understanding of Culture
2-1 Cultural Conditioning
2-2 Culture’s Changing, Dynamic, and Complex Nature
2-3 Context is Everything
2-4 Power
3-0 Cultural Value Orientations – Researchers and Models
3-1 What are Cultural Value Orientations?
3-2 Kluckhohn-Strodtbeck
3-3 Geert Hofstede
3-4 Trompenaars and Hampden-Turner
4-0 Integrating Cultural Value Orientations Research – The Four Views
4-1 View of Self
4-2 View of Power
4-3 View of Obligations
4-4 View of Time
5-0 Communication
5-1 The Uniqueness of Communication
5-2 Language and Culture
5-3 Nonverbal Forms of Communication
5-4 Cultural Value Orientations - Communication
6-0 Barriers to Intercultural Competence
6-1 Stereotypes and Generalizations
6-2 Evaluation
6-3 Assumption of Similarity
6-4 Language Differences & Nonverbal Misunderstandings
6-5 Stress
7-0 Adjustment and Development
7-1 Culture Shock
7-2 A Model for Further Understanding and Development
7-3 The DIVE Model
7-4 Supplement: The Four Levels of Cultural Competence
8-0 Practical Skills in the Workplace (Part 1)
8-1 Written Communication
8-2 Verbal Communication: Presenting
9-0 Practical Skills in the Workplace (Part 2)
9-1 Workplace interactions
9-1a Giving and Asking for Opinions
9-1b Agreeing and Disagreeing
9-1c Providing and Receiving Feedback
10-0 Intercultural Leadership and Management in Organizations
10-1 Self-leadership: Developing an Intercultural Mindset
10-2 Leadership Styles
10-3 Supplement: Global Management Styles
10-3a Management Styles - Africa
10-3b Management Styles - Asia
10-3c Management Styles - Europe
10-3d Management Styles - Middle East
10-3e Management Styles - North and South America